Resolve Faster. Deflect Repetitive Tickets. Boost CSAT — in 7 Days
Install triage, build macros, and stand up agent‑assist so your queue gets calmer without adding headcount.
$97 Upgrade Credit — apply your challenge fee toward any Toolkit within 30 days
Resolve Faster. Deflect Repetitive Tickets. Boost CSAT — in 7 Days
Install triage, build macros, and stand up agent‑assist so your queue gets calmer without adding headcount.
$97 Upgrade Credit — apply your challenge fee toward any Toolkit within 30 days
Why This, Why Now
Backlog grows, response slows, tone wobbles. Knowledge is scattered. This sprint builds a steady foundation your team can maintain.
What You’ll Achieve in 7 Days
Intake & routing rules live
Macro library + tone controls
Agent‑assist prompt set
CSAT/AHT snapshot
How It Works (20–40 min/day)
01
Triage
Channel intake + priority rules.
02
Macros
FAQ → macro library.
03
Agent Assist
Reply & recap prompts.
04
Knowledge:
KB outline + 5 starter articles.
05
Escalations
Refund/return flows.
06
QA
Sampling & rubric.
07
Metrics
Sheet + go‑live.
What You Get
Routing & macro templates
Agent‑assist prompts
KB article generator
QA rubric & CSAT/AHT sheet
Email nudges & tracker
Who It’s For / Not For
This is for you if:
CX leaders aiming to reduce ticket backlog
Support teams looking to standardize responses and improve quality
Agencies managing client contact centers
This is not for you if:
Companies needing deep custom telephony or IVR builds
Teams seeking theory instead of hands-on implementation
Organizations unwilling to adopt templates and ready-to-run prompts
Your 7-Day Transformation
Before
Endless tickets piling up
Uneven response quality
Agents overwhelmed and queues chaotic
After
Smart triage managing ticket flow
Faster, consistent replies
Calmer queue and improved CSAT
TESTIMONIALS
What Challengers Are Saying
“Onboarding speed doubled; PTO requests run themselves.”
— Sasha T., Customer Support Manager
“Triage automated, repetitive tickets deflected; CSAT up fast.”
— Liam R., CX Team Lead
A Message from Our Founder
Hi, I'm Rousseau Aurelien. I've watched CX leaders fight fire after fire because there isn't a steady, documented support system.
I built this challenge to cut the noise. It's not another course — it's a week of focused execution that gives you clarity and measurable momentum. Let's get to work.
Upgrade Credit (Instead of Refunds)
Your full $97 applies as a credit toward any Toolkit for 30 days.
One Payment. Lifetime Access.
$97 one‑time • lifetime access to templates • $97 upgrade credit within 30 days
Here’s Everything You Get When You Enroll Today:
Intake + routing pack
Macro library & tone controls
Agent‑assist prompts
KB & QA templates
CSAT/AHT metrics sheet
$97 credit toward any Toolkit (valid 30 days)
Frequently Asked Questions
Everything You Need to Know Before You Start.
Helpdesk platforms?
Tool‑agnostic; works with major platforms.
Voice support?
Optional notes for voice deflection.
Credit window?
30 days.
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